FREQUENT QUESTIONS

Can the products only be purchased online?

Natalia Bojalil Jewelry collections are sold only online and at special events (rare occasion).

What materials do you use?

Our jewelry collections are handcrafted using the highest quality materials, such as: 14K Gold Vermeil, .925 Silver, Titanium, Tungsten, Stainless Steel and 18K gold plating.

The stones we use are carefully selected for each collection: Moonstone, Black Spinel, Tourmaline Quartz, Rose Quartz, Paraiba Tourmaline, White Topaz ), among others such as Zirconia, etc.

How do I care for my Natalia Bojalil jewelry?

To keep your jewelry clean, use a soft tissue before and after wearing it. Store your accessories separately on a soft surface or hang them, making sure they don't scratch each other or other surfaces. Protect your jewelry by not wearing it when you bathe, wash your hands, exercise, and before you use perfumes, creams, or antibacterial gel. We are proud of our quality, however if your piece is exposed to any of the above it may wear out faster. It can also be discolored by each person's natural PH levels.

How long does shipping take to arrive and how much does it cost?

We have shipments to all of Mexico through DHL, FedEx, 99 minutes, Eiya, Packet Express and others. They cost $175.00 pesos and take approximately 1 to 4 business days to arrive.

Note: The delivery days are the approximate ones given to us by the parcels, however, it is possible that these may change for reasons external to us, Natalia Bojalil Jewelry cannot control delivery times exactly.

So that you can track your shipment, the tracking guide will be sent to the email you indicated in your order once your order has been shipped.

The order takes approximately 1 to 2 business days to process.

Do you do international shipments?

Yes, yes we do. International shipments cost approximately $25.00 to $60.00 USD.

Where can I track my shipment?

Once your order is shipped, the tracking guide will be sent to the email provided in your order.

What happens if I order a ring and it doesn't fit?

The customer is responsible for ordering the correct ring size. If it doesn't fit, we can gladly make an exchange within the first 10 business days of receiving your order. Once those 10 days have passed, no type of exchange or refund applies.

You need to send an email to nataliabojaliljewelry@gmail.com with your order number and the desired measurement to change.

If the size is still available, we will gladly make the exchange.

The customer will be responsible for covering the shipping costs with the ring to be returned and the return one with the new size. Likewise, you will have to return the ring, in the original packaging, in the same way and in the same conditions in which it was delivered, otherwise it will not be applicable for exchange.

Can I re-veneer my products?

We have gold, rose gold and white gold re-plating. Send us an email to nataliabojaliljewelrynyc@gmail.com with your order number and we will gladly quote it for you.

Do you do custom designs?

Yes, of course, we can make any design to order in 14k, 18k, 21k gold and platinum. Send us an email with all the specifications you want and it will be quoted.

What happens if a part arrives damaged?

Don't worry, we've got you covered. If the part you ordered arrives damaged, you have 24 hours from the time you receive your product to notify us. Sending an email to nataliabojaliljewelrynyc@gmail.com with your order number and clear photographs of the product. In this case, the damaged part will be replaced.

How do I know my ring size?

In order for your ring to fit exactly the way you like it, you need to know the size of your finger. Don't worry if you don't know it, fortunately, knowing your number accurately can be done perfectly from home.

Below we leave you the instructions (we also leave you an image for reference):

Take a ring that you really like the way it looks on you.

Take a ruler or tape measure